Journeys Reviews

Return Policy Overview

Journeys allows customers to return items within 365 days of purchase for a full refund or exchange, provided that the items are in new condition, include the original packaging, and have the original receipt or order confirmation.

Conditions for Returns

• Items must be in new condition.
• Must retain the original packaging.
• Original receipt or order confirmation email is required.

Defective Items

For defective products, returns are accepted if:

• The item was purchased within the last 30 days.
• The original receipt or order confirmation is presented.
• The item remains in its original packaging.

Returns Without a Receipt

If a printed receipt is unavailable, the order confirmation number from the email can be used for returns.

Return Methods

1. In-Store Returns

   • Free of charge.
   • Bring the item, original packing, and receipt/order confirmation to a Journeys store.

2. Mail Returns

   • A fee of $7.95 will be deducted from the refund.
   • Exchanges via mail are free of charge.

Customer Service

For assistance with returns, customers can contact Journeys through various methods, including chat and telephone support.

To open an account on Journeys.com, follow these steps:

1. Visit Journeys.com.
2. Look for the account creation option.
3. Provide the required information: name, email, phone number, zip code, and date of birth.
4. Set a password for the account. The password must be at least 6 characters long and include at least 2 of the following: a number, an uppercase/lowercase letter and/or one of these special characters ! # $ & @ ? % _ -.
5. After providing all the necessary information, finalize the account creation process.

Once the account is created, it can be used to make purchases, track orders, and more. Remember to keep the login credentials secure. If any issues arise during the account creation process, customer service can be contacted for assistance.

Here are some alternatives to Journeys.com:

1. DSW: Known for a wide variety of footwear for men, women, and kids.
2. Britt Netta: Offers a unique selection of shoes and apparel.
3. Zappos: Offers shoes, clothing, and more with a focus on customer service.
4. Foot Locker: Specializes in athletic shoes and sportswear.
5. Famous Footwear: Offers discounted shoes for the whole family.
6. Shoe Carnival: Provides a fun shopping experience with a broad array of shoes.
7. Finish Line: Offers athletic shoes and gear from top brands.
8. Payless: Known for affordable shoes and accessories.
9. Shoes.com: Offers a vast selection of shoes and accessories.
10. Nordstrom Rack: Provides high-end brands at a discounted price.

These alternatives offer a variety of footwear and apparel options. Some may also offer additional features like military discounts, free shipping & returns, cash-back programs, and payment options like Amazon Pay, Apple Pay, Afterpay, Affirm, or Bread Financing. It's recommended to explore these sites to find the best fit for your needs.

Journeys allows for all merchandise in new condition, with the original receipt, to be returned for a full refund or exchange within 365 days of purchase, excluding shipping charges.

Journeys' orders under $74.99 will be charged $6.99 for standard shipping.

Journeys accepts all major credit cards, PayPal, Apple Pay, Google Pay, Venmo, Klarna, Journeys gift cards, as well as Visa, MasterCard, Discover, and American Express gift cards.

Journeys guarantees all products against manufacturers' defects within 30 days of purchase. They reserve the right to determine if the merchandise is defective and will replace or refund the merchandise if necessary. Journeys will not accept returns or exchanges on merchandise not in its original packaging.

"Journeys.com" offers a variety of payment options. They accept all major credit cards, PayPal, Apple Pay, Google Pay, Venmo, and Klarna. When placing an order with a credit card, the billing and shipping addresses must be verified with the credit card company. If for any reason this verification is unsuccessful, a notification will be given at Checkout. In addition to these, Journeys gift cards are also accepted, along with Visa, MasterCard, Discover, and American Express gift cards. Please note that Cash, C.O.D. orders, or any gift card not mentioned above are not accepted. Furthermore, "Journeys.com" has partnered with Klarna to offer a "shop now, pay later" option. This allows customers to split their purchase into 4 payments, with automatic payments every two weeks from the credit or debit card of their choice. There are no interest or added fees when payments are made on time.

Journeys.com provides a 365-day return policy. All merchandise in new condition, with original receipt, can be returned for a full refund or exchange within 365 days of purchase. However, shipping charges are not included in the refund. Returns can be made in-store or by mail. For returns by mail, a prepaid return label can be created. Please note that $7.99 will be deducted from any exchange processed using a prepaid return label. It may take 2-4 weeks to process your refund or exchange by mail.

As for the shipping policy, Journeys ALL ACCESS members receive free ground shipping. For non-members, standard ground shipping is $7.99. The shipping time frame is 3-5 business days after 1-2 business day processing time. This applies to domestic orders only. Some items on the site are shipped directly from the manufacturer. These items will ship Standard Ground and are not eligible for expedited shipping (Next Day or 2nd Day). Please allow up to three additional days for delivery of these items. At this time, Journeys.com does not ship internationally.

"Journeys.com" is a popular online store that offers a wide range of products and services. The store carries the hottest brands and latest styles of shoes, clothes, and accessories. Customers can find a variety of items including men's and women's tops, bottoms, jackets, ponchos, t-shirts, hoodies, dresses, and more. The store also offers shirts, ponchos, tanks, pants, and more. In addition to clothing, "Journeys.com" also offers a variety of shoes for men, women, and kids. These include the latest styles of skate shoes, athletic sneakers, boots, sandals, heels, and more. The store also offers fast shipping and 365-day returns. If customers need more information or updates, they can follow "@Journeys" on social media. Customers can also take advantage of the Buy Online Pickup In Store service. If customers join "Journeys All Access", they can get $5 off $25. The store also offers vibrant styles from New Balance, Converse, Vans, Birkenstock, Crocs, and Puma. The store also features new arrivals and all brands.

Journeys.com offers several options for order pickup. Buy Online, Pick Up in Store orders are often available for same day pick up at a Journeys location if placed by 5PM. Same day pick up is available at most locations if ordered by 5pm Mon-Sat or by 3pm Sun. There is no fee for these orders.

Another option is Buy Online, Ship to Store. These orders ship to a Journeys location at the Standard Ground Shipping charge, unless you are a Journeys All Access loyalty member, and will be ready for pick up in 3-5 business days. Expedited shipping is available for these orders.

Please note that for upcoming high volume shopping days (Black Friday & Cyber Monday), Buy Online, Pick Up in Store and Buy Online Ship to Store options may be unavailable.

For more detailed information, please visit the official website of Journeys.com.

To become a Journeys ALL ACCESS member, one needs to sign up on the Journeys website or by scanning the QR code provided in-store. It's free to join. Upon signing up, one is given the basic level known as General Admission. The next level, Front Row, is earned after spending $200+ within 12 months, unlocking additional rewards and exclusive offers. The highest level, Ultimate Access, is earned after spending $500+ within a 12 month period, offering all benefits of Levels 1 and 2, plus additional rewards and exclusive offers, including earning 2x the points for every dollar spent. Existing accounts can opt-in to Journeys All Access through their profile on Journeys.com and will receive the welcome offer. Please note that Journeys All Access can only be linked to one account at a time.

Journeys All Access is a rewards program that offers a variety of benefits to its members. These benefits include free shipping on all orders, the ability to earn points on every purchase which can be cashed in for reward discounts, and a special birthday gift. The program has three different levels: General Admission, Front Row, and Ultimate Access. The level of membership is determined by the amount spent within a 12-month period. The Front Row level is achieved after spending $200+ and the Ultimate Access level is achieved after spending $500+. Each level unlocks additional rewards and exclusive offers. For example, Ultimate Access members earn 2x the points for every dollar spent. Members also receive exclusive deals, news, and content created just for them. It's important to note that only one reward can be used per transaction and all rewards expire 30 days after claiming the offer.

The top shoe brands on Journeys.com include New Balance, Converse, Vans, Madden Girl, Crocs, Birkenstock, adidas, Steve Madden, and Dr. Martens. These brands offer a variety of styles, including athletic shoes, sneakers, clogs, sandals, and boots. Other notable brands available on the site are UGG, Timberland, Puma, Fila, and TOMS. It's important to note that the availability of brands and styles may vary.